Frequently Asked Questions (FAQs)

Listed below are answers to some of the more frequently asked questions asked by residents and their families. If you have a question not listed below or would like more information on a particular topic, contact the community hospitality director at (301) 388-1400.

Q: Are Nursing Care fees covered by insurance?
A: Long-term care residents must either pay privately or cover charges through Medicaid or long-term care insurance. Verify coverage with your insurance provider. Contact the community for information on short-term care costs.

Q: Is a security deposit required?
A: We do not require a security deposit, but new Nursing Care residents must submit payment verification information before moving in (insurance, private payment or Medicare).

Q: What are some of the activities you offer? Can a resident opt out of an activity?
A: We schedule regular trips to parks, shopping centers, restaurants, entertainment venues and more. Within our community we offer game and movie nights, resident clubs, special musical performances and other events as requested by the residents. While activities are available for all residents, they are not obligated to participate.

Q: Do I have to be Catholic to live at Sanctuary at Holy Cross?
A: No. We welcome residents of all faiths.

Q: Who is responsible for the medical care of my family member or loved one?
A: Medical care is directed by each resident’s physician working with Sanctuary at Holy Cross’ medical director. Our trained staff includes dietitians, licensed nurses, certified nurse aides and social workers. Physical, speech and occupational therapy are also available.

Q: Who will contact me if my family member or loved one has a health issue?
A: Our nursing staff will contact the family in the event a resident has a health issue or is hospitalized.

Q: Can family members dine with residents?
A: Yes, in fact we encourage it. Guests simply pay for their own meals.

Q: Are family pets allowed in the community?
A: Regular visits by family pets can be arranged. Please contact the community hospitality director for more information.

Q: Can you help accommodate my loved one as their medical needs change?
A: Our Sanctuary neighborhood includes rehabilitation services. Our integrated rehabilitation teams provide high quality, short-term care for our residents and other seniors following hospitalization.

Q: What are the visiting hours?
A: General community visiting hours are 9 a.m. to 8 p.m. However, we can also accommodate other schedules.